Client support

Website help, without the runaround.

Log a support request, report a problem or check an existing ticket. Sign in with the client account provided by Grey Lily Media.

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Your support tickets

Tickets and replies are visible only after you sign in. New client accounts are issued directly by Grey Lily Media.

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A useful ticket includes

1. The page or website
Paste the address where the problem appears.

2. What happened
Say what you expected and what occurred instead.

3. A screenshot
Include any error message if you can.

Urgent problems

If the site is offline, compromised, or a critical form has stopped working, mark the ticket Urgent. Routine content changes can use Normal priority.